Refund policy

Due to the nature of our products, all sales are final.

Wigs, Bundles & Closures

For hygiene and safety reasons, we do not accept returns or exchanges on any hair products once they have been shipped.

Exceptions

We will only offer a replacement or store credit if:

• You received the wrong item
• Your order arrived damaged

To Qualify for a Replacement or Store Credit

You must:

• Contact us within 48 hours of delivery
• Provide clear photos of the issue
• Ensure the product is unused, unaltered, and in its original packaging

Non-Refundable Situations

We do not offer refunds or exchanges for:

• Worn, installed, or altered wigs/bundles
• Lace cut or customized units
• Change of mind